The use of this web site constitutes agreement with the following terms and conditions:

(a)

Feather Group Pty Ltd (trading as blisscareaustralia) maintains this web site (the “Site”) as a courtesy for those who may choose to access it (“Users”). The information presented here is for information purposes only. Feather Group Pty Ltd (trading as blisscareaustralia) grants permission to Users to visit the Site and to download and copy the information, documents and materials (collectively, “Materials”) from the Site for the User’s personal, non-commercial use, without any right to resell or redistribute them or to compile or create derivative works from it, subject to the terms and conditions outlined below, and also subject to more specific restrictions that may apply to specific Material within this Site.

(b)

Materials provided on this Site are provided “as is”, without warranty of any kind, either express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose and non-infringement. Feather Group Pty Ltd (trading as blisscareaustralia) specifically does not make any warranties or representations as to the accuracy or completeness of any such Materials.

(c)

Feather Group Pty Ltd (trading as blisscareaustralia) may add, change, modify, improve or update the Materials on this Site without notice. Under no circumstances is Feather Group Pty Ltd (trading as blisscareaustralia) liable for any loss, damage, liability or expense incurred or suffered that is claimed to have resulted from the use of this Site, including, without limitation, any fault, error, omission, interruption or delay with respect thereto. The use of this Site is at the User’s sole risk. Under no circumstances, including but not limited to negligence, is Feather Group Pty Ltd (trading as blisscareaustralia) or its affiliates liable for any direct, indirect, incidental, special or consequential damages, even if Feather Group Pty Ltd (trading as blisscareaustralia) has been advised of the possibility of such damages.

(d)

The User specifically acknowledges and agrees that Feather Group Pty Ltd (trading as blisscareaustralia) is not liable for any conduct of any User. This site may contain advice, opinions and statements of various information providers. Feather Group Pty Ltd (trading as blisscareaustralia) does not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information provided by any information provider, any User of this Site or any other person or entity.  The User or any person associated with the User must not rely upon any material in this website in deciding to take or omit to take any action and must take their own specific legal or other advice before doing so. Reliance on any such advice, opinion, statement, or other information is solely at the User’s own risk.

(e)

Neither Feather Group Pty Ltd (trading as blisscareaustralia) or its affiliates, or any of their respective agents, employees, information providers or content providers, are liable to any User or anyone else for any inaccuracy, error, omission, interruption, deletion, defect, alteration of or use of any Site content, or for its timeliness or completeness, nor are they liable for any failure of performance, computer virus or communication line failure, regardless of cause, or for any damages resulting from them.

(f)

As a condition of use of this Site, the User agrees to indemnify Feather Group Pty Ltd (trading as blisscareaustralia) and its affiliates from and against any and all actions, claims, losses, damages, liabilities and expenses (including reasonable attorneys’ fees) arising out of the User’s use of this Site, including, without limitation, any claims alleging facts that if true would constitute a breach by the User of these Terms and Conditions. If the User is dissatisfied with any Material on this Site or with any of its Terms and Conditions of Use, the User’s sole and exclusive remedy is to discontinue using the Site.

(g)

This Site may contain links and references to third-party web sites. The linked sites are not controlled by Feather Group Pty Ltd (trading as blisscareaustralia), and Feather Group Pty Ltd (trading as blisscareaustralia) is not responsible for the content of any linked site or any link contained in a linked site.Feather Group Pty Ltd (trading as blisscareaustralia) provides these links only as a convenience, and the inclusion of a link or reference does not imply the endorsement of the linked site by Feather Group Pty Ltd (trading as blisscareaustralia).

(h)

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities (collectively, “Forums”), the User agrees to use the Forums only to send and receive messages and materials that are proper and related to the particular Forum. By way of example and not as a limitation, the User agrees that when using a Forum, he or she shall not do any of the following:

(i)Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

(ii)Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information;

(iii)Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights of these or has received all consents as may be required by law;

(iv)Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer;

(v)Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded;

(vi)Falsify the origin or source of software or other material contained in a file that is uploaded;

(vii)Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner;

(i)

The User acknowledges that all Forums and discussion groups are public and not private communications. Further, the User acknowledges that chats, postings, conferences, e-mails and other communications by other Users are not endorsed by Feather Group Pty Ltd (trading as blisscareaustralia), and that such communications are not to be considered to have been reviewed, screened or approved by Feather Group Pty Ltd (trading as blisscareaustralia). Feather Group Pty Ltd (trading as blisscareaustralia) reserves the right to remove, for any reason and without notice, any content of the Forums received from Users, including, without limitation, e-mail and bulletin board postings.

(j)

Preservation of immunities - Nothing here constitutes or can be considered to be a limitation on or a waiver of the privileges and immunities of Feather Group Pty Ltd (trading as blisscareaustralia), which are specifically reserved.

 

General Information

Feather Group Pty Ltd (trading as blisscareaustralia) reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any Materials in any respect and for any reason. Feather Group Pty Ltd (trading as blisscareaustralia) has no obligation to take the needs of any User into consideration in connection therewith. Feather Group Pty Ltd (trading as blisscareaustralia) reserves the right to deny in its sole discretion any user access to this Site or any portion of the Site without notice. No waiver by Feather Group Pty Ltd (trading as blisscareaustralia) of any provision of these Terms and Conditions is binding unless it is in writing and signed by its duly authorised representative.

 

 

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"Pain Management services are helping me feel better day to day."

Resident, Melbourne, Victoria

 

"I am very pleased that facility is offering physiotherapy services."

Resident, Melbourne East, Victoria

 

"Treatments are effective and I receive appropriate care."

Resident, Melbourne, Victoria

 

"I really enjoy my regular Physio treatments."

Resident, Eastern Suburbs, Victoria

 

"Very happy to continue receiving services."

Resident, Eastern Suburbs, Victoria

 

"blisscare staff are very friendly, approachable, very kind and caring."

Resident, Eastern Suburbs, Victoria

 

"blisscare Wellness Program has been very effective, thank you…"

Resident, Croydon, Victoria

 

"blisscare team has been very professional and knowledge in delivery of services and interact well with residents."

Nurse, Croydon, Victoria

 

"Physio services have been very well received by residents."

Aged Care Facility Staff, Melbourne, Victoria

 

"We have noticed improvements all round increased mobility, increased participation in activities, improved overall mood, very satisfied."

Aged Care Organisation, Melbourne, Victoria

 

"Pain Management services by a physiotherapist have been very effective and appropriate for me…"

Resident, Croydon, Victoria

 

"blisscare team interact very well with our residents…"

Aged Care Facility, Eastern Suburb, Victoria

 

"How would you rate documentation and system introduced by blisscare? 98% of staff agreed that documentation was excellent, accessible and very useful…"

Survey Results, Aged Care Facility, Victoria, Aug 2013

 

"Very happy, would be hard to improve."

Resident, Esternwick, Victoria

 

"The physiotherapy team is excellent in what they do for me, a big thank to them."

Resident, Esternwick, Victoria

 

"I am very satisfied with all the physios that help me, thank you."

Resident, South Melbourne, Victoria

 

"Job well done with a smile."

Residential Aged Care Facility Staff Member, Melbourne, Victoria

 

"[The Physiotherapist] is excellent and provides a good service. We are happy to have him working here…"

Residential Aged Care Facility Staff Member, Melbourne, Victoria

 

"blisscare physiotherapy team doing a good job with the residents in helping to their needs. As a staff member I have noticed the residents are happy to attend to their physio sessions."

Residential Aged Care Facility Staff Member, Melbourne, Victoria

 

"Results of Residents Survey – Aged Care Organisation in Melbourne's Eastern Suburbs – 100% satisfied with the physiotherapy services provided by a team of physiotherapists, well done to everyone…"

Residents Survey – Melbourne, May 2013

 

"Results of Residents Survey – Aged Care Organisation in Melbourne's Eastern Suburbs – 100% enjoy blisscare Wellness Program, 100% are pleased the facility offering physiotherapy services and would like the service to continue…"

Residents Survey – Melbourne South, May 2013

 

"Happy as can be and would like to improve strength."

Residents, Melbourne East, Victoria

 

"Satisfied, happy to adopt further new treatments."

Residents, Melbourne East, Victoria

 

"I am very happy with the treatments and the people who supply it to me, thank you."

Residents, Melbourne East, Victoria

 

"It is nice to see a smiling face from blisscare at our facility."

Staff Member RACF, Melbourne East, Victoria

 

"Physiotherapy treatments work very well for Dad…."

Son of a Resident, Sydney West, NSW

 

"My Mother enjoys the treatment. Very good for her…"

Daughter of a Resident, Sydney West, NSW

 

"My aunty is very happy, thank you…"

Relative of a Resident, Sydney West, NSW

 

"Staff are very satisfied with the blisscare physiotherapy team, they are professional, knowledgeable, good attitude and interact well with residents…"

Staff of Aged Care Facility, Sydney West, NSW

 

"The physiotherapists have improved my condition very well. I have complete trust in their advice and services. With thanks…."

Resident, Sydney North, NSW

 

"Dear blisscare Physio Team, a huge thanks for all the hard work and effort each and every one of you have put in to get us through Accreditation. I know how many things had to be done all at the same time but you pulled together and got us there. I personally appreciate everything you have all done not only in the past few weeks but always to address the needs of our residents and staff when it comes to their home and our work."

Director of Nursing Service
Agedcare Facility, East Region, Victoria

 

blisscare® australia Allied Health Program

"In April 2013 blisscareaustralia healthcare management organisation was engaged by our organisation to manage the physiotherapy services for all residents on an ongoing basis. The scope of works included basic physiotherapy services as well as physiotherapy services for pain management, manual handling and rehabilitation. At the beginning of the engagement, blisscareaustralia reviewed all pre-existing physiotherapy programs and the relevant documentation and ensured that all assessments were current and that all documentation was up to date. They later undertook physiotherapy assessments for all residents and introduced physiotherapy programs for all residents for whom the programs would be beneficial. Throughout this program blisscareaustralia have ensured that the relevant skills and staffing to competently handle the transition program have been in place and have introduced additional physiotherapy services to meet the increased needs. blisscareaustralia and their team have upheld and supported the values of the organisation and their staff have always been stable, professional, skilful and committed. They have been very effective in establishing and maintaining a comprehensive and effective physiotherapy program that is beneficial for all residents who participate in the program. The program has also resulted in a significant net increase in funding for the organisation. Our experience has been very positive and we are happy to recommend blisscareaustralia to any aged care organisation seeking to review their physiotherapy service program."

CEO, Aged Care Organisation, Sydney
14 October 2013

 

blisscare® australia ACFI Consulting Project
(ACFI Assessment and Claiming Process)

"In May 2013 blisscareaustralia’s Consulting Division were engaged by our organisation to conduct a review of the ACFI assessment and claiming process and to create a sustainable ACFI model within our organisation. The scope of the work included a review of every ACFI assessment, staff education for the ACFI process and a focus on the timely submission of ACFI claims. Throughout the work blisscareaustralia sought to work with staff and were highly supportive as they introduced revised processes and priorities. The work undertaken by blisscareaustralia resulted in significant change for clinical staff and blisscareaustralia were sensitive and helpful throughout that process. The work by blisscareaustralia was thorough, professional and effective and resulted in significant funding increases for the organisation. Our experience has been very positive and we are happy to recommend blisscareaustralia to any aged care organisation seeking to review their ACFI claiming process."

CEO, Aged Care Organisation, Sydney
30th September 2013