Your privacy is important to us and we want you to feel as comfortable as possible visiting our web site and using its services. This statement outlines the privacy policy and practices of Feather Group Pty Ltd (trading as blisscareaustralia) website. It does not apply to linked websites, but we do not link to sites that we are aware of that are privacy-invasive.

When you link to another site, we recommend you read the privacy statement of that site to familiarise yourself with its privacy policy.

Feather Group Pty Ltd (trading as blisscareaustralia) web site recognises the importance of protecting the privacy of personally identifiable information collected about our site visitors.


Collection and use of personal data

The information that Feather Group Pty Ltd (trading as blisscareaustralia) collects and stores relating to you is primarily used to enable us to provide our services to you. This may include:


Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.


Information that you provide by filling in forms on our website, such as when you signup to our newsletter, register for information or make an enquiry.


Information provided to us when you communicate with us for any reason

In addition, Feather Group Pty Ltd (trading as blisscareaustralia) may use the information for the following purposes:


To provide you with information requested from us, relating to our products or services. To provide information on other products, which we feel may be of interest to you, where you have consented to receive such information.


To meet our contractual commitments to you.


To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

Email addresses and any other contact details you provide will not be added to a mailing list without your consent.


Collection and use of site statistics

This site tracks visitor traffic patterns throughout the site.  However, we do not correlate this information with data about individual users. We do collect site statistics to determine which areas of our sites visitors like and don't like based on traffic to those areas.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.


Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.


Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

1. Where we sell any or all of our business and / or our assets to a third party
2. Where we are legally required to disclose your information
3. To assist fraud protection and minimise credit risk

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.


Your Consent

By using this site, you consent to the collection and use of information as outlined in the above documentation. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

We reserve the right to charge a fee for searching for and providing access to your information.


How to contact us

If you have any questions in relation to this policy, please write to us to PO Box 219, Mount Waverley, 3149, Victoria, Australia.


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General Enquiries

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"Pain Management services are helping me feel better day to day."

Resident, Melbourne, Victoria


"I am very pleased that facility is offering physiotherapy services."

Resident, Melbourne East, Victoria


"Treatments are effective and I receive appropriate care."

Resident, Melbourne, Victoria


"I really enjoy my regular Physio treatments."

Resident, Eastern Suburbs, Victoria


"Very happy to continue receiving services."

Resident, Eastern Suburbs, Victoria


"blisscare staff are very friendly, approachable, very kind and caring."

Resident, Eastern Suburbs, Victoria


"blisscare Wellness Program has been very effective, thank you…"

Resident, Croydon, Victoria


"blisscare team has been very professional and knowledge in delivery of services and interact well with residents."

Nurse, Croydon, Victoria


"Physio services have been very well received by residents."

Aged Care Facility Staff, Melbourne, Victoria


"We have noticed improvements all round increased mobility, increased participation in activities, improved overall mood, very satisfied."

Aged Care Organisation, Melbourne, Victoria


"Pain Management services by a physiotherapist have been very effective and appropriate for me…"

Resident, Croydon, Victoria


"blisscare team interact very well with our residents…"

Aged Care Facility, Eastern Suburb, Victoria


"How would you rate documentation and system introduced by blisscare? 98% of staff agreed that documentation was excellent, accessible and very useful…"

Survey Results, Aged Care Facility, Victoria, Aug 2013


"Very happy, would be hard to improve."

Resident, Esternwick, Victoria


"The physiotherapy team is excellent in what they do for me, a big thank to them."

Resident, Esternwick, Victoria


"I am very satisfied with all the physios that help me, thank you."

Resident, South Melbourne, Victoria


"Job well done with a smile."

Residential Aged Care Facility Staff Member, Melbourne, Victoria


"[The Physiotherapist] is excellent and provides a good service. We are happy to have him working here…"

Residential Aged Care Facility Staff Member, Melbourne, Victoria


"blisscare physiotherapy team doing a good job with the residents in helping to their needs. As a staff member I have noticed the residents are happy to attend to their physio sessions."

Residential Aged Care Facility Staff Member, Melbourne, Victoria


"Results of Residents Survey – Aged Care Organisation in Melbourne's Eastern Suburbs – 100% satisfied with the physiotherapy services provided by a team of physiotherapists, well done to everyone…"

Residents Survey – Melbourne, May 2013


"Results of Residents Survey – Aged Care Organisation in Melbourne's Eastern Suburbs – 100% enjoy blisscare Wellness Program, 100% are pleased the facility offering physiotherapy services and would like the service to continue…"

Residents Survey – Melbourne South, May 2013


"Happy as can be and would like to improve strength."

Residents, Melbourne East, Victoria


"Satisfied, happy to adopt further new treatments."

Residents, Melbourne East, Victoria


"I am very happy with the treatments and the people who supply it to me, thank you."

Residents, Melbourne East, Victoria


"It is nice to see a smiling face from blisscare at our facility."

Staff Member RACF, Melbourne East, Victoria


"Physiotherapy treatments work very well for Dad…."

Son of a Resident, Sydney West, NSW


"My Mother enjoys the treatment. Very good for her…"

Daughter of a Resident, Sydney West, NSW


"My aunty is very happy, thank you…"

Relative of a Resident, Sydney West, NSW


"Staff are very satisfied with the blisscare physiotherapy team, they are professional, knowledgeable, good attitude and interact well with residents…"

Staff of Aged Care Facility, Sydney West, NSW


"The physiotherapists have improved my condition very well. I have complete trust in their advice and services. With thanks…."

Resident, Sydney North, NSW


"Dear blisscare Physio Team, a huge thanks for all the hard work and effort each and every one of you have put in to get us through Accreditation. I know how many things had to be done all at the same time but you pulled together and got us there. I personally appreciate everything you have all done not only in the past few weeks but always to address the needs of our residents and staff when it comes to their home and our work."

Director of Nursing Service
Agedcare Facility, East Region, Victoria


blisscare® australia Allied Health Program

"In April 2013 blisscareaustralia healthcare management organisation was engaged by our organisation to manage the physiotherapy services for all residents on an ongoing basis. The scope of works included basic physiotherapy services as well as physiotherapy services for pain management, manual handling and rehabilitation. At the beginning of the engagement, blisscareaustralia reviewed all pre-existing physiotherapy programs and the relevant documentation and ensured that all assessments were current and that all documentation was up to date. They later undertook physiotherapy assessments for all residents and introduced physiotherapy programs for all residents for whom the programs would be beneficial. Throughout this program blisscareaustralia have ensured that the relevant skills and staffing to competently handle the transition program have been in place and have introduced additional physiotherapy services to meet the increased needs. blisscareaustralia and their team have upheld and supported the values of the organisation and their staff have always been stable, professional, skilful and committed. They have been very effective in establishing and maintaining a comprehensive and effective physiotherapy program that is beneficial for all residents who participate in the program. The program has also resulted in a significant net increase in funding for the organisation. Our experience has been very positive and we are happy to recommend blisscareaustralia to any aged care organisation seeking to review their physiotherapy service program."

CEO, Aged Care Organisation, Sydney
14 October 2013


blisscare® australia ACFI Consulting Project
(ACFI Assessment and Claiming Process)

"In May 2013 blisscareaustralia’s Consulting Division were engaged by our organisation to conduct a review of the ACFI assessment and claiming process and to create a sustainable ACFI model within our organisation. The scope of the work included a review of every ACFI assessment, staff education for the ACFI process and a focus on the timely submission of ACFI claims. Throughout the work blisscareaustralia sought to work with staff and were highly supportive as they introduced revised processes and priorities. The work undertaken by blisscareaustralia resulted in significant change for clinical staff and blisscareaustralia were sensitive and helpful throughout that process. The work by blisscareaustralia was thorough, professional and effective and resulted in significant funding increases for the organisation. Our experience has been very positive and we are happy to recommend blisscareaustralia to any aged care organisation seeking to review their ACFI claiming process."

CEO, Aged Care Organisation, Sydney
30th September 2013